How Huksioo Handles Your Information

1. Information We Collect

We collect information that you provide directly to us, as well as technical data generated automatically when you use our site.

• Data from forms: your name, email address, phone number, and delivery address when you place an order or contact us.
• Message content: the details you include in any enquiry or support request.
• Technical data: browser type, device type, IP address, pages visited, and time spent on the site.
• Analytics events: aggregated usage patterns that help us understand which products and categories are most relevant.

2. How We Use Your Data

We use the information we collect for specific, limited purposes:

• To process and deliver your orders, including sending order confirmations and delivery updates.
• To respond to your enquiries and provide customer support.
• To improve our website, product selection, and browsing experience through analytics.
• To comply with legal obligations, such as record-keeping and fraud prevention.

We do not sell your personal information to third parties, and we do not use your data for advertising purposes without your consent.

3. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors navigate the store. These tools help us make the site faster and more intuitive.

You can disable cookies in your browser settings, but please note that some parts of the site, such as the shopping cart, may not function properly without them.

4. Data Storage and Sharing

Your data is stored on secure servers and is only accessible to authorised personnel. We may share limited information with trusted service providers who help us operate the website, process payments, and deliver orders. These providers are contractually obligated to protect your data and may only use it for the services we engage them for.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or transfer your personal data. You may also withdraw consent for certain processing activities at any time.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law, including the Protection of Personal Information Act (POPIA) in South Africa.

6. Honest Communication

We are committed to honest and transparent communication. We do not make misleading claims about our products, fabricate endorsements, or create false urgency. Product descriptions reflect our genuine assessment of each item, and we clearly state what is included in every order. If you have concerns about a product or our claims, please reach out so we can address them directly.

7. Contact Us

If you have questions about this privacy policy or wish to make a request regarding your personal data, you can contact us at: